FAQ

Scrapbookpaper.com Frequently Asked Questions

Is Scrapbookpaper.com secure?
Scrapbookpaper.com uses industry standard SSL encryption to ensure that privacy is maintained with each and every customer transaction. When you enter your credit card information it is transmitted to us in the encrypted/scrambled format to ensure your personal security.

What do I do if I'm having trouble ordering online? We do everything we can to ensure that shopping with us is as simple and pleasant as possible. However, sometimes computers have a mind of their own. If you run into any technical problems or delays, please do not hesitate to call. Our staff is happy to help you. You can contact us by email at info@scrapbookpaper.com or by telephone at 801-326-1373, 8:00 a.m. to 5:00 p.m. Monday-Friday (Mountain Time).

How do I know my order was received?

You should receive a confirmation email within minutes of placing your order. If you do not receive it within 24 hours, please contact us via email at info@scrapbookpaper.com or phone 801-326-1373 for assistance.

What if the item I ordered is not in stock?
While we do our best to keep all items in stock and update the website accordingly, occasionally we run short of an item or have problems with the manufacturer. We do not process back orders so you will need to reorder at a future date. We apologize if this causes any inconvenience. Please contact us if you are looking for a large amount of a specific item or if something is not in stock. We can usually let you know when we expect to receive new shipments.

How can I find the status of my order?
Once your order is shipped you will receive an order status email. If at any time you need information concerning the status of your order, you can contact us via email at info@scrapbookpaper.com or you can call 801-326-1373, 8:00 a.m. to 5:00 p.m. Monday-Friday (Mountain Time). In order for us to serve you better, please have your order number available.

When can I expect to receive my order?
As soon as your order is placed we do everything possible to have your order processed, packaged and shipped as quickly as possible. Orders are shipped within 3 to 5 business days. Please allow extra time for international orders to arrive.

Do you have a "real" store?
Scrapbookpaper.com is an Internet store only. We do not have a traditional brick and mortar store.

Do you have a return policy?
Yes, we have a 30 day, money-back guarantee. If you are not completely satisfied with any products you receive, you may return them, undamaged, within 30 days of the original purchase date, and we will gladly exchange your merchandise or refund the amount of the product (minus the original shipping and handling charges plus a 20% restocking fee).

Please Note: All clearance items, paper, and cardstock are sold as-is and all sales are final. Please inspect the contents of the package(s) as soon as the order is delivered. Scrapbookpaper.com will be unable to issue any type of refund after the 30 days has expired. If you believe there will be a problem with the product reaching us within the 30 day period, please contact us at info@scrapbookpaper.com.

What type of payments do you accept?
We accept Visa, MasterCard, Discover and American Express. At this time we do not accept any type of check, COD or PayPal.